Navy Federal Credit Union Selects Contact Center Solutions from Noble Systems for Unified Customer Contact Management
by Tina Tomberlin
Noble Systems Corporation, a global leader in contact center technology solutions, has been selected by Navy Federal Credit Union to provide technology to manage its blended inbound and outbound activities for member services and collections. Navy Federal, the worlds largest credit union, is replacing its existing dialer with Nobles unified contact management platform. The system will be installed at 200 agent workstations.
Atlanta, GA (PRWEB) January 20, 2005 — Noble Systems Corporation, a global leader in contact center technology solutions, has been selected by Navy Federal Credit Union to provide technology to manage its inbound and outbound member contacts. Navy Federal is replacing its existing dialer with Nobles unified contact management platform.
Navy Federal, the worlds largest credit union, selected the Noble solution to manage its blended inbound and outbound activities for member services and collections. Noble Systems gives Navy Federal a flexible, custom solution with a universal queue, interactive voice response, a built-in database, and support for a high-transaction environment with a redundant host and a real-time report server. The unified system will be installed at 200 agent workstations, and provides a development environment that will interface with Navy Federals existing internal applications, offering a price-performance advantage.
Navy Federal is excited to begin this business venture with Noble Systems. They have a proven track record in the contact center technology arena, and we are looking forward to building a strong working relationship with them in the future, said Troy Singletary, Assistant Vice President, Collections.
James K. Noble, Jr., President and CEO of Noble Systems, says, Navy Federal Credit Union has a great commitment to serving the needs of its members as the worlds largest credit union. Noble Systems is honored to bring our contact center technology expertise and know-how to this organization. Our high-performance solutions offer Navy Federal the flexibility and power to offer first-class member contact services and to maintain and grow its member programs.
About Navy Federal Credit Union
Navy Federal Credit Union is the largest credit union in the world with over 4,400 employees, assets of more than $22.8 billion and 2.5 million members. Navy Federal is a not-for-profit, member-owned credit union that provides financial services for Department of the Navy personnel and their families through 106 Member Service Centers (MSCs), telephonic, Internet and various other worldwide interfaces.
As a full-service financial institution, Navy Federal offers a complete line of loan and savings products including: share savings, Sharechek, money market savings accounts, share certificates, IRAs, consumer loans, credit card, mortgage and home equity loans, and other services. In addition to walk-up teller services, the credit union operates a network of 297 proprietary automatic teller machines (ATMs), a toll-free Touch-Tone Teller system, call centers and Navy Federal Online Account Access to provide full service account access to members 24-hours a day, seven days a week. Navy Federals headquarters is located in Vienna, Virginia. More information can be found at Navy Federals website at www.navyfcu.org.
About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the worlds largest teleservices organization, with operations in over 30 countries. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 (e-mail protected from spam bots), or visit Noble Systems online at www.noblesys.com.
Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.
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